Refund policy

Refund Policy

Last updated: [Date]

Thank you for shopping at ECO SHOP. We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Include all original packaging, accessories and manuals.
  • Include proof of purchase or your order number.

To request a return, contact us at [azizi92876@gmail.com]. Please do not send any product back before receiving return instructions from us. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. Contact us as soon as possible if your item is damaged, defective or different from what you ordered.

Send us:

  • Your order number.
  • A clear description of the issue.
  • Photos or a short video showing the product, packaging and damage.

After reviewing your request, we may offer a replacement, partial refund or full refund. Return shipping costs for confirmed damaged, defective or incorrect items will be covered by us.

Change-of-Mind Returns

We may accept change-of-mind returns when the product is unused, complete and in its original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable unless required by law.

Non-Returnable Items

Returns may not be accepted for:

  • Items that have been used, altered or damaged after delivery.
  • Items returned without their original packaging or accessories.
  • Personalised or custom-made products.
  • Gift cards.
  • Items clearly marked as final sale, where permitted by law.

Please contact us if you are unsure whether your item is eligible for a return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the item was damaged, defective, incorrect or otherwise required by applicable law.

Exchanges

To request an exchange, contact us at [azizi92876@gmail.com]. Exchanges are subject to product availability.

Where a direct exchange is unavailable, you may need to return the original item and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel or change your order.

We can only guarantee cancellation before the order has been processed or shipped. Once an order has been shipped, it must be handled through our normal return process.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times may vary.

After completing these steps, contact us at [azizi92876@gmail.com].

Return Address

Do not return products to the sender address shown on the parcel unless instructed by us.

Approved returns must be sent to:

[Business or Return Address]

Contact Us

For questions about returns or refunds, contact:

ECO SHOP
Email: [azizi92876@gmail.com]
Website: https://www.ecoshopshaz.com

Nothing in this policy limits any consumer rights that cannot legally be excluded.