Shipping policy

SHIPPING POLICY

We offer tracked shipping for our orders. Estimated delivery time is 5–10 business days after your order has been processed and shipped.

Once your order has been shipped, tracking information will be provided. Please allow 1–3 business days for the tracking status to update.

Delivery times are estimates only. Delays may occasionally happen due to courier operations, weather, customs clearance, public holidays, or other circumstances outside our control.

WRONG OR INCOMPLETE ADDRESS

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.

If you notice an error in your address, contact us as soon as possible before your order is shipped.

MARKED AS DELIVERED

If your tracking shows that the package has been delivered but you have not received it, please first check around your property, with household members, neighbours, or your local delivery carrier.

If you still cannot locate the package, contact us at support@ecoshopshaz.com and we will assist you with the next steps.

CUSTOMS, DUTIES & TAXES

Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated during checkout.

ORDER TRACKING

Once your order has shipped, you will receive tracking information by email where available. Tracking updates may take up to 1–3 business days to appear after dispatch.

If you have any questions about your order or delivery, contact us at support@ecoshopshaz.com.